Doctors make the worst patients!

doctor patient

Recently a friend of mine (Kris) from the Recruitment industry decided it was time to make a career change. It didn’t come as a surprise as she had risen through the ranks of her current organization as high as she could and was looking for a new challenge. She came to me for some assistance with revising her resume, updating her social media profiles and as a sounding board to talk about potential new opportunities. Needless to say as a Recruitment professional her resume was perfect (I made a few little tweaks), and her social media was up to date and professional (we added a few recent achievements). Kris was set and no sooner had she started to network and apply for positions, then her phone ringing off the hook with potential opportunities.

Slowly we began the process of weeding through the sea of potential opportunities to winnow the list down to those which she found truly intriguing. Truth be told she was in the best possible position. She is currently employed and for the most part enjoys her work. She doesn’t need to jump at the first offer or even apply for every opportunity that comes along. I think this mind set of being “selective” was where the process began to go a little awry.

It is great when you are in the position to take your time and be selective; however don’t let that make you cocky! You still have to jump through the same hoops as everyone else.

We narrowed the field down to two contenders. Both are global organizations with unlimited potential and currently in a high growth mode. Both had more of a start-up feel than that of longstanding solid organizations; which appealed to Kris’ desire for challenge and growth opportunity.

Kris soared through the first round of phone interviews, completely nailed the second round of leadership assessments and in both instances was asked to come in for a formal interview with the hiring managers. Things seemed to be going swimmingly…isn’t that always how things seem before they go south?

Kris, confident in her skills and experience opted to very superficially prepare for her interviews. She is a professional when it comes to behavioral interviewing so she thought, “I got this, what can they possibly ask I don’t have a response for?” These are large well known global organizations so she assumed, “I know what questions to ask.” In her head, all her years of experience, knowledge, and training would help her easily sail through this last round of interviews and on to the decision of which offer to accept.

Bad, bad, bad…never, ever assume!

I’m sure by now you are guessing what happened. Her lack of preparedness showed through the whole process. Oh, don’t get me wrong, she answered the questions asked…more like fumbled through because she didn’t identify the experiences she wanted to highlight before the interview. She hadn’t prepared her introduction of who she is, her professional background, and why the company should hire her. If that wasn’t bad enough, when asked why she wanted to work for their organization, she went blank.

She knows who she is, she knows her strengths, and the value she would bring. She knew why she chose those organizations and why she was looking for a change; but because she didn’t spend time thinking through how she wanted to highlight and express those thoughts, she sounded more like an amateur than an executive.

You know the old Spanish proverb “ The Cobbler’s children have no shoes”? It’s roughly the same as “doctor’s make the worst patients”. Often we are so wrapped up in helping others with our highly honed skills; prescribing remedies, and repairing damage done, that when it’s our turn to take advice, direction, and apply fixes we can’t see the forest for the trees.

When it comes to your job search, preparation and research is not a maybe…it’s a MUST! Take the time to think about how you want to be viewed, what skills and accomplishments you want to highlight, why you want to work for this organization and why they should hire you.

Prepare, prepare, prepare and then execute. Don’t start counting your offers before they hatch.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

The Secret to A Successful Job Search? The Secret’s in The Sauce.

Fried Green Tomatoes

Ok I know what you’re thinking; Betsy has finally gone off her rocker. No not yet. But I will confide that “ Fried Green Tomatoes” is one of my favorite movies and dishes. I love when I get to travel south and imbibe on of my favorite delicacies, Fried Green Tomatoes. However, hard as I try I can’t seem to ever find them as good as my best friend makes, (well actually it’s her husband so credit where credit is due). I always ask how they are made and what they feel is the secret to their delectable delight. The answer inevitably, “the secret’s in the sauce”.

It’s not really all that different when you talk to individuals who’ve had a successful job search. They mixed it up good.

  • They reached out to their network of friends, colleagues, connections and let them know what they were looking.
  • They carefully targeted the companies and organizations they wanted to work for and reached out to them.
  • They used the internet as A tool to source potential job leads and applied online. They then followed up on those applications.
  • They attended networking events and career fairs.
  • They work with recruiters and/or headhunters to help them find additional opportunities.
  • Finally they sent thank you notes to all the hiring managers they interviewed with.

It’s incredibly rare (I mean really really rare) for an individual to send one application, make one phone call or drop off one resume and they get a job. For those rare few that do hit a grand slam on the first swing, they probably were very well connected and sought after in the first place so their success is based on their reputation, which just means they had the connections to engage most if not all of the above, without really trying.

Time after time in conversations with my graduates I hear:

  • “I’ve sent out like 30 online applications a day with no luck.”
  • My response, “Who have you applied to? Did you follow up with a phone call or note?”
  • Their response is usually “no”.
  • “Have you reched out to your network, a recruiter or your Career Services department?
  • “No”
  • “It’s unlikely you’ll find the career your looking for just by sending out applications like everyone else. You need to mix it up.”
  • “I don’t have time to do that”
  • “How much time did you spend sending out all those applications.”
  • “It took all day.”
  • “Try spending at least half that time talking to people>”
  • “If I do that how will I get all those applications done?”

They have spent so much of their job seeking time online, sending out applications into the black hole of the internet that they can’t even remember who they’ve applied to or for what positions. Wasted time! That’s like making fried green tomatoes with just cornmeal or flour. It won’t stick and as soon as you put it into the grease it all floats away until you have a mushy mess. You need the egg in the batter and the seasonings; you need to make sure the grease is hot so you get a quick bonding of the mixture to the vegetable. And without the secret sauce, it will just taste like everyone else’s, and you’ll be lost in the unmemorable sea of forgetfulness.

Just like cooking your job search has several ingredients that need to be used in proper proportion. You need to create the environment where your ingredients will be received and you must have a secret sauce, for those who haven’t caught onto the analogy…the sauce is your resume. Your resume is what makes you uniquely you, it’s what helps you stand out from the sea of other applicants. It’s what makes you memorable and keeps your customers coming back for more.

Mix your ingredients carefully, the majority should be made up of actual interpersonal contact; your network, your phone calls, dropping off your resume in person, your follow up. Too many folks use the internet as the base of their recipe; and just like using too much salt, the flavor of your batter will be ruined and you’ll have to start all over again.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

Connect The Dots

connect the dots

I’ve gotten a few questions as to why my blog and my other endeavors have been titled Connect the Dot? It’s an honest question, with an equally honest and simple answer, it’s who I am.

I am a connector. I love it when someone approaches me with a question, concern, challenge or request for help and I happen to know just the person who can either assist them directly or introduce them to someone who can.

I recently read a book by “ Malcom Gladwell” called “ The Tipping Point: How Little Things Make a Big Difference”. This book illustrates the point very clearly. It’s very often not the big ideas that you have or even in the large scale implementaion of those ideas. It’s the small everyday things that you do, reaching out through your interconnected network that can bring about the change you desire. Whether it’s a job, a new program or commodity, it’s often the small things that you make happen that produce the biggest results.

Connecting people to eachother can have a huge impact, you never know who they know or who they know and on and on. Somewhere down the line there is somone you can help make a difference and by doing so, there is also someone down the line who can help you accomplish great things.

I learned very early on that the larger my network, the easier my work. Don’t misunderstand me, I have no aversion to working hard, quite the contrary, however the more people I know the more I can get done. I don’t have a compunction (any more) to do everything myself. In fact I’ve learned, often painfully, that I’m not the best at everything. HA! There are people smarter, more creative, more innovative, and more determined that I. By surrounding myself with these people, there is no end to what can be accomplished.

This concept of a connected network is never more relevant than in your job search. I didn’t start out looking to create some kind of mega network web that even Spiderman would be proud of. I just started out getting to know people. I listened to them; their needs, desired, dreams. I didn’t get to know them because I wanted something, it was actually quite the opposite. I wanted to be the person that helped them achieve their goals. The unexpected outcome was what happened next. Inevitably when I did have a challenge, need or issue they wanted to help.

Real people haveing real conversations about real issues, seem to simple, thats the beauty of it. It is simple and it does work.

Pay It Forward, the Golden Rule, call it what you want, people helping people achieve their goals is the only way to do business and the best way to approach your job search. Let people in your network; personal and professional know what you’re doing. If you’ve created a genuine relationship, they will want to help. With that kind of support, there is nothing that can stop you.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

Does Modality Matter?


How many online applications have you filled out and submitted recently? Of those how many have you heard back from?

Is it rocket science?

Do you get a higher return rate from:

  • Online applications?
  • Applying in person?
  • Your personal network?
  • Your professional network?

Yes, I placed them in that order for a reason. Most folks spend the majority of their time performing activities from the top of this list, when in fact, you get the best return off the activities from the bottom. In your jo search as well as in business, in general, it really is often who you know.

In my world of finding jobs for graduates, the simple fact is, having someone in your corner ALWAYS get you better results than going it alone. Submitting 100 online applications will take longer and yeild fewer results than walking in and dropping off 20 applications in person. Even networking through friends and colleagues; vendors and clients can yield you 50% higher results, (aka interviews) than just dropping off applications/resumes.

Do the math, should you spend your time submitting appications into the black hole of the internet hoping they may reach a nameless, faceless person or should you spend your time leveraging the people you know?

The answer is clear; companies and organizations have yet to find the silver bullet of successful online recruitment. Yet more and more companies pop up each day clamining they have the answer, but they don’t. Nothing beats personal contact. Why do you think organizations spend literally billions each year on retention, recruitmet and onboarding programs? Because finding the right fit is hard, doing it over the internet is even harder. They may have a greater number of applicants, but are they the right applicants? No one has found an effective way to measure this.

If you leave this article with one pearl of wisdom, I hope it’s this; make it personal! Get others to speak on your behalf, let your personality shine, be memorable and don’t expect the internet to care about your job search results, because it won’t. Your friends, your connections, your network will care.

So to answer my initial question, yes modality matters. The internet is wonderful modality for making initial connections, however it won’t be as effective with your job search as will as a few connections and a sprinkle of personal contact.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

Pay Attention to What You’re Applying For…Please?

dos and donts

Yes I am on a hiring frenzy again and can I just say, I really wish people would just pay attention. There is a reason that we list required skills, required education and required experience. If you don’t even come close, don’t waste your time or the employer’s time. Yes there is something to be said for stretching yourself and looking to make a career change. I would never want to discourage that, however sending through an application that looks like you applied by mistake it not the way to accomplish that goal. Call the employer ask about the experience required, what they are looking for and how you skills may or may not transfer, yes I’m telling you to conduct an informational interview.

Here are some simple Do’s and Do Not’s when applying for jobs:

  • Do customize your application, resume, objective statement (if you use one) and cover letter for each job.
  • Do Not assume they’ll overlook it when your cover letter is for a teaching position and you are applying for a Management role.
  • Do take the time to fill out the application completely.
  • Do Not put “see resume” in the application sections asking for your duties and skills.
  • Do have an objective party review your resume for edits and errors you may have overlooked (a second pair of eyes is always good).
  • Do not rush through your resume and just send it to get it in. You may as well not have sent it at all.

You will hear lots of people say that finding a job is a full-time job. This is absolutely correct. It takes time, effort, creativity, determination and a dash of gumption (yes I just used that word). To land the interview, let alone the job. If you aren’t willing to put your best foot forward during the research and application process, you might as well forget getting the interview.

Working with students and graduates I make the analogy, if you aren’t willing to put in at least as much time into your resume and application process as you put into figuring out your interview outfit; then you are wasting your time. You may as well be sending your applications/resumes out into the dark hole of the internet, because no one is going to see it. You will not get a phone interview, you will not get an in person interview, you will not pass go and you will not collect $200.

A little time and effort on the front end, is going to make your job search so much more productive. Take the time, personalize, preview and perform.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

Gossip is as Gossip Does


We all know those folks who seem to feel the need to let others know they know more than they should, or at least more than you. In an effort to seem important or in the know, they have to tell someone around them. Here’s the problem, they never know the whole truth. The whole truth never gets spread cause the whole truth is never as interesting as their interpretation of it.

Yes lots of big ambiguous words, I did that on purpose to prove a point. Interpretation, perception, misdirection, confusion and chaos this is what happens when folks decide to share what they shouldn’t.

According to an article by Mary Abbajay of the “ The CareerStone Group”, “ The Danger of Workplace Gossip “Gossip is the death of teamwork as the group breaks up into cliques and employees start refusing to work with others.” What may seem like harmless sharing, posturing or chit chat; can quickly turn into a culture killing disease.

Recently, I experienced a situation where a colleague felt they had information about an individual that was ‘juicy’. They also felt they had the right to share this ‘factual’ nugget of information with everyone and anyone who would listen. Truth be told this tid bit was no more than an observation made by someone else and their personal interpretation of the events, having nothing to do with fact. The results were so damaging that the individual felt that leaving the organization was a better option than staying and trying to overcome the damage done to their reputation.

Yes this is an extreme case, but not that uncommon. So for just a minute I’m going to get on my soap box. My Mom, who is one of the most amazing women I know, raised me to “Do No Harm”. Seems simple enough, I know, but so often not observed. So instead I’ll bring it in a bit closer. Remember the movie “Bambi”, yes the animated Disney version! There is a line in the movie stated by my favorite character. Thumper is scolded by his mother for something he said. She asks a simple question, “What did your father say?” To which Thumper humbly replies, “ If you can’t say something nice, don’t say nothing at all.” Very good advice.

In the professional world you will always encounter people you don’t enjoy working with. There will be cliques, mean girls, Heathers and people who just rub you the wrong way. Don’t become one of them. Put a smile on your face, try not to misinterpret what you hear, see, experience and keep your observations to yourself. Don’t go to a co-worker with the, “I saw something and I just don’t know what to do”, comment excusing your gossipy behavior. If you see something legitimately not right, follow the chain of command, be objective and state the facts. When all else fails seek out your HR professional and talk with them. Do no harm.

If you are the person with integrity, you don’t start those conversations, you don’t participate in those conversations, and you don’t even allow them to happen around you, then it won’t take long before your behavior is not only noticed but emulated.

There is a quote by Gandhi which is often truncated, “If we could change ourselves, the tendencies in the world would also change. As a man changes his own nature, so does the attitude of the world change towards him. … We need not wait to see what others do.” You frequently see this as “Be the change you wish to see in the world.” Truer words have never been spoken. He is proof that one man, one person can make a difference.

For more interviewing tips, resume writing help, job search and career advice come back again to; “Connectthedotblog”.

Don’t Sell Yourself Short

dont sell yourself short

So you got the interview, fantastic! Now the work really begins. Remember that getting a job is a full time job and the interview is just one mile on the journey.

Just to refresh on what to do next:

  • Research the organization thoroughly. Know who they are, what they stand for and how you can add value to that mission.
  • Have thoughtful questions prepared. Don’t ask about salary, hours, benefits or how many days you can be late before you get fired. (Yes I actually had someone ask me that question.)
  • Dress to impress, remember the point of the interview is to get the hiring manager to actually be able to visualize you doing the job. Don’t spoil the image with your Friday night best. You’re looking for a job not a date.
  • Have extra copies of your resume and references, smile, shake hands firmly, make good eye contact, speak clearly and make a personal connection to the position.
  • Finally, don’t sell yourself short!

I can’t tell you how many times I’ve interviewed a candidate and their ability to clearly and articulately verbalize their skills, experience and enthusiasm is what kept them from being chosen. The best person to sell you to the hiring manager is YOU!

Letters of reference are great! Awards and certificates of achievement are fantastic! Any external documentation you have that demonstrates your abilities in an objective and positive light make sure you bring with you and discuss. If you can’t speak on your own behalf, however, the battle is lost.

Confidence is key! How often have you heard that phrase? I’m sure you’ve heard it A LOT. It’s very true, if you can’t hold your head high and let the hiring manager know, that you know your stuff, no one is going to do it for you. Besides, when you have to step into that role, you won’t have a herald trumpeting your skills ahead of you as you walk down the hallowed halls of your new organization.

If you can’t speak the language of your industry with confidence, know who you are and your value, and believe that you are the best choice for the job, how can you expect to convince the hiring manager of the same?

You are your own best advocate in the job search. Know what the going rate for your position is, understand and speak the terminology specific to that industry, hold your head high and be prepared to describe that not only can you do the job, but that no one can do it better.

For more interviewing tips, resume writing help or job search advice check back again to; “Connectthedotblog”.

All Soft Skills Boil Down to Customer Service

soft skills

I arrived at the airport on Wednesday for a very long flight home only to find that my flight was over an hour delayed, this meant I would miss my cutoff for my final leg of my journey home. It was the last flight out and I was going to have to spend an additional night where I was. For those of you who are frequent travelers, this is not that uncommon an occurence. I received great service at the airport that night as they set me back up in my original hotel and provided for a taxi to take me to the hotel and return me to the airport the next morning. Again, not an unusual story.

The next morning once I made it to my first desitnation I went to check in on my upgrade and was met with complete disregard, as if going to the customer service desk was the biggest inconvenience in the world. I was bothering this woman who was there to assist me, how dare I! It occured to me at that moment what the practical application of ‘soft skills’ is and why employers spend so much time and money tring to identify employess that have it.

All soft skills, at their very basic level boil down to some form of customer service. While doing some research this morning on soft skills I came across an article titled Top 10 Soft Skills for Job Hunters . This is by no means an all inclusive list but I think it’s pretty close.

  • Strong work ethic. Will you arrive on time and do your job to the best of your ability with honesty and integrity?
  • Positive attitude. Will you approach your job with a smile and genuine joy for what you are doing?
  • Good communication skills. Will you interact with internal and external customers in a manner that best befits the organizations image?
  • Time management abilities. Will you treat others time (including your organization’s time) with the same respect you would like others to give you?
  • Problem solving skills. Will you approach challenges in a way that provides objective judgement focused on the needs of our customers and organization?
  • Acting as a team player. Will you work collaboratively with members of your group to provide superior results?
  • Self confidence. Will you lead by example and provide assistance where and when needed?
  • Abiliy to accept and learn from criticism. Will you listen and heed the counsel of those around you in a professional and positive manner?
  • Flexibility/Adaptability. Will you accept that sometimes objectives change with little to no warning and it is your job to continue to provide the best support of those objectives?
  • Working well under pressure. In times of difficulty will you continue to act in the manner above to smile, be positive and approach the task at hand?

At the most base level all soft skills are your ability to put the needs of your internal and external customers first, provide service with a smile, regardless of the task at hand, and the desire (it is a choice) to enjoy what you are doing. If you can master these few things then the list above will be taken care of. Soft skills, cultural fit, customer service are the same thing.

Your challenge is to be able to demonstrate that you possess these traits in your resume and in the interview. Make sure to tell stories about your experience that demonstrate your willingness to go out of your way to help your customers, co-workers, department and organization. Doing that will put you head and shoulders above the rest.

For more interviewing tips, resume writing help or job search advice check back again to; “Connectthedotblog”.

Kids and Interviews Don’t Mix


As parents, talking about our children comes as naturally to us as walking and breathing. I do it all the time, and if given a little rope will completely consume the conversation with anecdotal stories of my fabulous four’s antics. Having four children at home, I have a story for just about every situation and trust me when I say reality is much stranger than fiction. See, there I went, point made. There are instances however, where going off on ‘kid tales’ is not appropriate and can actually be detrimental; the Interview.

This week I had the pleasure of interviewing a delightful woman for a position. She was professionally dressed, articulate and well informed. She asked thoughtful questions and her resume was quite impressive, however her children dominated the conversation from the very beginning.

She took a very clever approach to her interview, wherein she tried to tie each of her previously held positions and their duties to the position she was interviewing for. A good strategy to show that you have the skill set, direct or transferable, and experience necessary to be successful in the new role. Her mistake was that each of her positions was related through her children in some manner or other.

When asked how she would approach managing a divers staff with somewhat differing approaches to their daily activities, her answer was about recruiting volunteers for her children’s PTA. When asked to discuss her experience with coaching and mentoring students to achieve career success she noted a program she work on with elementary children with regards to drug use.

Now I do want to point out that both of these endeavors are important, difficult and have intrinsic value to our society; however they did not clearly connect the dots between her skill sets and the needs of the position for which she was applying.

With her management and human resource background, she should have been able to easily make connections and share examples from her work experience to the job at hand. I wasn’t sure if her answers were due to a lack of understanding of the job she was applying for or her parental instinct to share stories about her children. Either way, she talked herself out of the job.

She was nervous, she was not observing the non-verbal cues of her interviewers, and she was not answering the questions in a manner that befitted a professional with her experience.

Kids and interviews don’t mix. Even when you feel the interview is informal and the interviewer is sharing stories of their children, stay away from the subject. It’s too easy to fall into the storytelling parent and lose sight of what the conversation is really about.

For more interviewing tips, resume writing help or job search advice check back again to; “Connectthedotblog

Why Do They Ask That?


Yesterday I received an instant message from a student who was asked a question during an interview she wasn’t sure how to answer. She was interviewing for a Medical Billing position and the hiring manager asked “What would you do if the computer system went down?” She was confused by the question and after the interview called to ask me why they asked that question and what the right answer should have been.

I asked her how she responded and she told me that she said “I would do other activities like filing and returning calls.” they asked the follow up question, “So you wouldn’t do any billing the whole day?” Ouch!

Ok let’s think about this. No this wasn’t a question designed to catch you off guard, although that was probably how it felt. This was a question to get to the root of your critical thinking skills, how would you behave under pressure, or if you had to improvise to still achieve your goal. In other words can you call an audible at the line of scrimmage?

Ok you’re at the line and you can read the defense is going to blitz to your left and your play is leaving you vulnerable on that side. So you have to call an audible, make a play change on the line to still move the ball toward the goal. Are you decisive enough to change direction when you see the line collapsing in?

Once she understood the reason for the question, she then asked me what I would have said. I would have asked if they have resources in place for a paper only process in the event this happens. If they do not, I would probably make it a priority to help devise a process to accomplish the daily tasks with a manual or paper process in the event of a power outage or computer crisis. What I would want to make sure is that all my daily tasks were able to be completed in a timely manner regardless of computer issues.

Understanding the question goes a long way to making sure you’re providing the best answer. The questions hiring managers ask are purposeful, to see if you are a good fit culturally, skillfully, experientially and professionally. A good way to think of those, not so obvious questions, is to just think what would you want to hear as an employer? You would want to know that the individual you are hiring will be dependable (there on time for their scheduled shift), professional (able to express to your customers the image you want), adaptable (able to change priorities as needed by the organization), and decisive (able to make decisions for the benefit of the organization). This is not an all-encompassing list; but you can’t just come out and as a candidate, so will you be here every day, on time? You know what that answer would be, true or not.

Think about what kind of employee you would want to hire, what would you want to know about them and answer the question accordingly.

For more interviewing tips, resume writing help or job search advice check back again to; “Connectthedotblog

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