Category Archives: working with volunteers

Hands and Feet

selfless-11-638I was driving to work this morning, on the rare occasion that I was not making multiple school drop stops. I was thinking through my day, and planning some upcoming events, praying and asking God for guidance and discernment. I pulled into my office parking lot about an hour earlier than normal and I got out of my car. To my surprise there was someone wrapped up in a sleeping bag lying on the sidewalk, blocking the door.

Complete transparency, I did not react the way I would have liked. My thoughts were uh oh, what now? They could be dangerous, they could be mean, they could yell at me if I disturb them…I could go around to the other door? Wait, I have to run to the store because I need to get flowers for one of my staff for their birthday. Ok God, I’ll go to the store and if they are still there when I get back, I’ll talk to them and see how I can help.

I went to the store, got the card and the flowers and returned to the office…yup they were still there. OK God, I’ll walk around to the other door and put all my stuff in my office, and come back down. If they are still there I’ll talk to them and see how I can help.

I went to my office and put my things down, and plugged in my computer. I grabbed my phone and my keys and walked down the stairs to the door…yup they were still there. OK God, I get it.

Trying to open the door, there was dead weight. I couldn’t tell if it was a man or a woman. I panicked, what if they were hurt, or sick or dead. “Excuse me, are you OK?” I Pushed the door a little more, “are you OK?” A man sat up, and began to apologize for being there.

“I’m so sorry, I didn’t mean to sleep that long, I’m so sorry it was just so cold last night.” He sat up and began to put on his shoes and continued to apologize. I noticed he didn’t have any socks as he put his shoes on. “Really I’m so sorry I’ll move, I was robbed and I have a job but they took my cell phone, I’m so sorry, really, I’ll go.”

I was so wrecked! “Please don’t be sorry, come inside and get warm the building is now open.”

“Really, thank you, my name is Tony.” He reached up his hand to shake mine, I took it.

Tony is down on his luck, he’d had a rough night and was cold. He just wanted to be warm and my response was fear, excuses and procrastination. I took a few minutes to talk with Tony, who was from Tucson and was coming home from California after his job had ended. He told me that each day since he got back things kept getting worse, the culmination was the previous day when he was robbed, loosing his lifeline to his job when his phone was taken. He was sober, articulate, appreciative and polite. After giving him some food, hot coffee and some money. He went on his way, to his job.

I’m not making any claims to the truth or validity of his story, but to mine. I was praying in the car for discernment on what youth curriculum to use, my parent’s upcoming anniversary party and whether to spend money on a new or used drum set for my son.

Tony slept in the cold, on the sidewalk out in the open, and had no socks. My response was not Jesus’, it was the worlds. As I began writing this, a Micah Tyler song came on. He sings:

“I want to be different,I want to be changed,till all of me is gone and all that remains is a fire so bright the whole can see, that there’s something different, so come and be different in me.”

How can we claim to be God’s hands and feet if we’re too afraid to step out of our own comfort zone?  We pray for God to give us opportunities to reach people, to help in tangible ways, then when it happens we come up with every excuse.

God wouldn’t want me to do something dangerous. Didn’t God send Ananias to Saul, the self proclaimed destroyer of Jesus Disciples? (Acts 9:10-19)?

God wouldn’t ask me to jeopardize my standing at work. God was clear that all we do we should work as if for him not men. (Colossians 3:23)

God wanted me to meet Tony, to help him, but more than that to show me…yet again…that His will, His good and perfect will  will never fall short of His glory. God loves all people, and not in an out there, for other people to act on, kind of way. Each and every person is precious to Him, so each and every person MUST be precious to us.

Regardless of what they’ve done, NO ONE is unredeemable! We are Jesus to this world, to every person we meet, it doesn’t matter if we like them or not, if they are rich, poor, clean, dirty, sick, healthy, young or old. That is who we are called to be, period!

The wold is full of Tony’s, full of people who need what we have, it’s time we shared with everyone.

I would love to hear from you, your comments and thoughts. Please take a minute to follow me and share with your friends. Come back and visit at “Connectthedotblog”.

Adventures in Volunteerism

lions in tree

I recently made a rather large career move out of the education space and back into the not for profit arena. The move was calculated and absolutely what I wanted; however to say that the change was disruptive would be a ridiculous understatement.

As an Executive Director my main responsibilities are to drive fundraising initiatives through my Development Directors (often serving as one myself) to exceed revenue goals and to identify, recruit and develop volunteer leadership…the real job.

As frequently happens in my career, I accepted an opportunity where there was a lot of repair work to be done. The organizations reputation had been somewhat tarnished in the community due to excessive turnover and ineffective leadership.

My challenge was not renewing the sponsor and donor relationships. It was not in identifying new partners and revenue streams. It wasn’t even in digesting the mountains of information that I needed to understand and be able to articulate regarding our organization. The challenge was navigating the volunteer jungle.

The Old Guard reminds me of the staunchy British safari hunters during the Victorian era. The rules of decorum must be followed! The rigid formality of things being just so and the constant distrust of outsiders and that which seems ‘new’.

The Old Guard is a wonderful combination of knowledge, experience and tradition. They bring a level of grace and sophistication to every endeavor. The elite  want to be in their company and part of what they are doing. However, the elite are a small and finite group. Finding a way to engage your Old Guard with the future generations of philanthropists and activists may prove your greatest safari adventure yet.

This is the adventure I’m currently on. I can tell you I have a long way to go; however I can share a few early learning lessons. First, they don’t see themselves as the Old Guard, no really they don’t, so you can not treat them that way. No detail is too small, they don’t like to be caught off guard and they do want to know everything that is going on…or look like they do. The key take away here is over communicate.

Over Communicate

  • Be clear, concise and to the point – over communicate does not mean be verbose.
  • Set expectations for communication early; do they prefer email, phone, text, etc.?
  • Communicate how they best want to receive information. (It doesn’t hurt to follow up with secondary form just to be safe.)
  • Always be respectful! This is so important, don’t be too informal, speak to them with the respect they deserve.
  • Finally always, always, always be polite. This statement is not contingent upon their being polite and that is the hard part.

I’m sure as I continue on this journey there will be many other learning lessons. Some will probably come easier  than others, all will be important and many will benefit me no matter what industry I work in.

Photo credit given to my talented father-in-law Paul Stuetze from his African Safari adventures.

 

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